The Institute of Banking Personnel Selection (IBPS) has offically released the notification for Customer Service Associates (CSA) Recruitment 2025, the total number of vacancies are 10,277 for clerical posts across 11 public bank sectors in india. This is a golden chance for those candidates who are intersted to build a career in banking sectors.
Quick Overview
- Name of Exam : IBPS CRP-CSA XV
- Post : Customer Service Associates
- Organizer : Institute of Banking Personnel Selection
- Total Vacancies : 10,277
- Selection Process : Prelims + Mains (No interview)
Important Dates
| Event | Date |
| Notification Release Date | 31 july 2025 |
| Application Start | 01 August 2025 |
| Last Date to Apply | 21 August 2025 |
| Pre Exam | 4, 5 & 11 October 2025 |
| Mains Exam | 29 November 2025 |
Application Fee:
| Category | Fees |
| General | ₹850 |
| OBC / EWS | ₹850 |
| SC / ST / PwBD / Ex-Servicemen | ₹175 |
Eligibility Criteria
Education Qualification :
- Candidate must have Graduation in any discipline from a recognised University
- Knowledge of computer system
- Proficiency in the local language of the state or UT applied for.
Age Limit
(Between 2 August 1997 – 1 August 2005)
- Minimum : 20 Years
- Maximum : 28 Years*
- Relaxation:
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- SC/ST : 5 Years
- OBC (NCL) : 3 years
- PwBD : 10 Years
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Exam Pattern
The recruitment process has two phases:
Preliminary Exam
- Time : 60 Minutes
- Section : English, Numerical Ability, Reasoning Ability
- Total Questions: 100
- Marking : Qualifying Only
Mains Exam
- Time : 160 Minutes
- Section : General/Financial Awareness, English, Reasoning & Computer Apitude, Quantitative Aptitude
- Total Questions: 190
- Final Selecttion : Based On the mains marks
Negative marking 0.25 For each wrong answer
Salary Package
- Basic : ₹19,900 Per month
- Gross Salary : ₹ 28,000 – ₹30,000
- Pay Scale : ₹ 24,050 – ₹ 64,480
- Benefits : Multipale Allowances*
Required Documents
- Recent Passport Size Photo (Image Resizer)
- Signature and Left hand thumb impression
- Vaild ID proof (Aadhar,PAN, Voter ID etc)
- Hand written declaration (IBPS format)
Read The Detail Notification Before Apply Online
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How to Apply
Follow these steps to apply online:
- Visit the given link below
- Click on “CRP-CSA XV Recruitment 2025.”
- Register with your email and mobile number.
- Fill in your personal and educational details.
- Upload your photo, signature, (Image Resizer) thumb impression, and handwritten declaration.
- Pay the application fee online though UPI, debit card, credit card or net banking etc.
- Submit the form and keep a copy for records or Save as PDF.
📘 About IBPS CSA
The IBPS Customer Service Associate works in public sector banks to ensure that customers receive prompt assistance regarding their financial queries, account services, and transaction processes. The job demands a blend of communication skills, patience, and knowledge of banking systems.
This position is perfect for individuals who enjoy helping others and are looking to build a long-term career in India’s public banking sector.
🧾 IBPS CSA – Key Highlights
| Particulars | Details |
|---|---|
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Post Name | Customer Service Associate (CSA) |
| Job Type | Government Bank Job |
| Department | Customer Support / Branch Operations |
| Work Location | Across India (All participating public sector banks) |
| Job Level | Clerical Cadre |
| Mode of Selection | Prelims + Mains Exam (as per IBPS pattern) |
💼 Roles and Responsibilities of an IBPS CSA
The Customer Service Associate plays a crucial role in maintaining customer satisfaction and ensuring that banking processes run efficiently. Below are the primary responsibilities of a CSA:
🔹 1. Customer Assistance
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Handling customer inquiries related to account balances, deposits, withdrawals, loans, and services.
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Providing information about bank schemes, credit cards, and other financial products.
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Helping customers with online banking, mobile app usage, and transaction support.
🔹 2. Account Maintenance
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Opening new accounts and verifying KYC documents.
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Updating customer details such as address, phone number, or nominee information.
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Managing daily transactions, cheques, demand drafts, and fund transfers.
🔹 3. Problem Resolution
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Addressing customer complaints quickly and efficiently.
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Coordinating with other departments to solve service-related issues.
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Maintaining a friendly and professional attitude while handling disputes.
🔹 4. Cross-Selling of Banking Products
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Promoting bank services such as insurance, loans, and fixed deposits.
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Educating customers about digital banking and financial planning.
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Achieving monthly or quarterly sales targets assigned by the branch.
🔹 5. Administrative Support
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Assisting the branch manager and officers in daily operations.
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Preparing reports, handling documentation, and ensuring compliance with bank policies.
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Supporting internal audits and data entry tasks.
🧭 Selection Process
The selection for IBPS CSA follows a similar pattern to the IBPS Clerk examination. It includes the following stages:
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Preliminary Examination (Online):
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English Language
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Reasoning Ability
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Numerical Ability
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Main Examination (Online):
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General/Financial Awareness
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General English
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Quantitative Aptitude
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Reasoning Ability & Computer Knowledge
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After clearing both stages, candidates are provisionally allotted to various participating public sector banks under IBPS based on merit and preference.
💰 Salary and Benefits
| Component | Details |
|---|---|
| Pay Scale | ₹19,900 – ₹47,920 (Approx.) |
| Starting In-hand Salary | ₹26,000 – ₹32,000 per month (depending on posting location) |
| Allowances | DA, HRA, Travel Allowance, Medical Benefits |
| Grade | Clerical Cadre |
| Job Type | Permanent Government Job |
In addition to a good salary, CSAs receive employee benefits such as pension, medical insurance, paid leaves, and festival bonuses. The job offers both financial stability and social respect.
📈 Career Growth and Promotion Opportunities
The CSA role offers an excellent opportunity to build a long-term career in banking. With experience and departmental exams, employees can be promoted to higher designations such as:
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Senior Customer Associate
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Head Cashier / Officer Assistant
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Assistant Manager (Scale I Officer)
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Deputy Manager / Branch Manager
With consistent performance, a CSA can rise to managerial levels and even reach senior executive positions in the banking hierarchy.
🕐 Work Environment
IBPS CSAs generally work in branch offices where they interact directly with customers. The job requires attention to detail, communication skills, and professionalism.
The work hours are typically fixed, but during month-ends or audit periods, workload may increase.
Work locations may vary — from urban branches to semi-rural and rural offices, depending on the bank’s requirement and posting preference.
🧠 Why Choose the IBPS CSA Role?
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✅ Stable and Reputed Job in India’s public sector banking system.
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✅ Opportunities for Growth through internal promotions.
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✅ Balanced Work-Life Schedule compared to private banking jobs.
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✅ Strong Customer Interaction Skills Development.
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✅ Attractive Salary Package with government benefits.
This role is ideal for candidates who have a service-oriented mindset and are passionate about banking and finance.
🌍 Significance of the CSA in Banking
The Customer Service Associate is the backbone of customer relations in banks. They ensure smooth communication between the bank and its clients, helping build trust and loyalty. Their role directly influences the bank’s reputation and customer satisfaction levels, making them essential to day-to-day operations.
